top of page

Privacy Policy – My Visa Agency

Last updated: 16-11-2025

​

My Visa Agency (“we”, “our”, “us”) is committed to protecting your personal data and your privacy.
This Privacy Policy explains how we collect, use, store and protect information when you visit our website www.myvisagency.com, contact us, or use our services.

1. Information We Collect

We may collect the following categories of personal data:

1.1 Information You Provide Directly

  • Full name

  • Email address

  • Phone/WhatsApp number

  • Country of residence

  • Your message or inquiry

  • Information relevant to a visa consultation (only if voluntarily submitted)

1.2 Information Automatically Collected

When visiting our website, certain data is automatically collected through cookies and analytics, including:

  • IP address

  • Device information

  • Browser type and version

  • Pages visited and time spent

  • Traffic source

1.3 Payment Information

If you purchase a service:

  • Payments are processed securely through Stripe.

  • My Visa Agency does NOT store credit card information.

1.4 Communications

We may store:

  • Emails

  • WhatsApp messages

  • Form submissions

  • Consultation bookings

2. How We Use Your Information

We use your personal data for:

  • Providing visa consultation services

  • Responding to inquiries

  • Sending confirmation emails

  • Improving website performance

  • Marketing communications (only with your consent)

  • Legal compliance and fraud prevention

3. Legal Basis for Processing (GDPR)

We process your data based on:

  • Consent – when you submit a form or allow cookies

  • Contract – when you book a service

  • Legitimate interest – improving our website and responding to inquiries

  • Legal obligation – maintaining records as required by law

4. Sharing of Data

We do not sell personal data.
We may share limited data with:

Service providers:

  • Wix – site hosting

  • MailChimp – email marketing (optional)

  • Stripe – payment processing

  • Usercentrics / CookieYes – cookie management

  • WhatsApp – client communication

All providers comply with GDPR or equivalent standards.

5. Data Retention

We retain your data only for as long as necessary:

  • Consultation inquiries: 12 months

  • Client files: up to 5 years

  • Payment records: as required by law

  • Cookies: according to your preferences

You may request deletion at any time.

6. Your Rights (GDPR)

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion (“right to be forgotten”)

  • Withdraw consent

  • Object to processing

  • Request data portability

  • Lodge a complaint with a data protection authority

To exercise your rights, contact:
📧 info@myvisagency.com

7. Cookies

Our website uses cookies for:

  • Site functionality

  • Analytics

  • Performance

  • Advertisement (optional)

You can manage or withdraw your cookie preferences at any time through our banner.

8. Data Security

We use security measures including:

  • SSL encryption

  • Access control

  • Secure payment gateways

  • Regular monitoring of website activity

However, no online system is 100% risk-free.

9. International Transfers

Your data may be processed in:

  • Portugal

  • European Union

  • United States (MailChimp, Stripe, WhatsApp servers)

All transfers comply with GDPR using Standard Contractual Clauses (SCCs).

10. Contact Information

For privacy questions or requests:

📧 info@myvisagency.com
🌐 www.myvisagency.com

bottom of page